Terms and Conditions

WHO WE ARE

1. The following terms and conditions constitute an agreement between you and Ride Bahamas Limited trading as ‘Ride’ (the digital software technology platform and local operational transport service provider for www.ride.bs, www.ridemobility.app and www.ride.partners), when you use the Booking Service(s). Ride Bahamas Limited provides the digital platform software, mobile and web application interfaces and payment gateway technology platform and we facilitate the local physical transportation services in coordination with independent locally licensed Driver Partners.

   The transportation service will, when terms are agreed by you, be provided to you by a locally licensed vehicle and driver (“Driver Partner”). When you book a journey using the digital platform, you are entering into a contract for transportation services directly and exclusively with the independent Driver Partner. Ride Bahamas Limited utilizing the digital software booking platform acts as the local booking, dispatch and collection agent connecting passengers with independent Driver Partners. Digital app payments are collected and processed by Ride Bahamas Limited as the merchant of record and software payment gateway provider for the digital platform services.

   The corporate entity providing these services under these Terms and Conditions is Ride Bahamas Limited, registered in The Bahamas, company registration number 1501556, registered office: Shirlaw House, Shirley Street, P.O. Box N-4839, Nassau, New Providence, Bahamas. All references to “us” “we” and “our” apply to Ride Bahamas Limited providing the Booking Service.

2. All telephone calls, including if you call to make a booking, are recorded for training, regulatory and compliance and monitoring purposes.
3. If you have opened a corporate account with us, or if you take a journey using that account, separate terms and conditions will apply and you should refer to the account holder for details.

WHAT THESE TERMS AND CONDITIONS CONTAIN

OUR BOOKING SERVICES TO YOU
PLACING A BOOKING VIA OUR APP
PAYMENT
YOUR JOURNEY
OUR LIABILITY TO YOU
SUMMARY OF KEY LEGAL RIGHTS
HOW WE MAY USE YOUR INFORMATION
OTHER IMPORTANT TERMS
APPLICABLE LAW
ALTERNATIVE DISPUTE RESOLUTION

OUR BOOKING SERVICES TO YOU

1. We provide the digital booking platform administered, provisioned, developed and deployed by Ride Bahamas Limited, in our capacity as a licensed operator from licensed premises which are subject to all statutory and regulatory obligations and liabilities with respect to that activity. Our booking services are described in paragraphs 2, 3, 4, 5 and 6 (together the “Booking Service”).
2. These terms apply when you use our Booking Service platform via our:
   • Booking application(s)
   • Telephone number(s)
   • Website(s)
   • Social media platform(s)
   • Walk-in center(s)
   • Dedicated deployed booking device(s)
3. Our Booking Service includes us doing the following:
   1. processing the detail of your booking;
   2. seeking to source a Driver Partner who we believe to be able to provide transportation services from the pick-up location to the end destination location (if known) and at the time requested;
   3. if available, introducing you to an available Driver Partner (such introductions shall be in accordance with sub-paragraph 4 below);
   4. keeping records of bookings in line with legal obligations;
   5. remotely monitoring journeys booked, using our various booking methods;
   6. receiving and dealing with feedback, questions and complaints relating to bookings processed by us; and
   7. helping you when you think you may have lost property after taking a journey you booked using our service.
4. After a booking is placed, we will co-ordinate with, a "Driver Partner" to determine whether any of them would be available in the geographic area of the pick-up location at the requested time. If and when a Driver Partner takes up the booking, you will receive notification that the vehicle is on its way with confirmation of the Driver Partner’s name or identification number, vehicle type and vehicle registration number.
5. In legal terms, when you place a booking using our platform your contract for the transportation services is formed directly and exclusively between you and the independent Driver Partner. If you and the Driver Partner agree to the booking once allocated and dispatched, the Driver Partner will then provide the transportation services under that contract. We provide the digital technology platform and booking dispatch agent services. When you pay by credit or with debit card, Ride Bahamas Limited is the merchant of record and software payment gateway provider accepting payment from you on behalf of the transaction flow. Note that the self-employed Driver Partners are not employees nor workers of Ride Bahamas Limited.
6. We do not provide transportation, logistics, delivery or other services to passengers under these Terms and Conditions. We provide you with a digital technology platform booking service which is essentially the service of introducing potential passengers to Driver Partners who appear to be available partnering with Ride Bahamas Limited who complies with all obligations as a licensed operator and no company or associated person functions as a transportation provider or carrier and all such transportation, logistics, delivery and vendor services are provided by independent licensed third-party individuals (being the licensed vehicle drivers, referred to in these terms as Driver Partners).
7. The Schedule to these Terms and Conditions sets out the Terms and Conditions, which are an example of the Terms and Conditions that could be agreed by us and you in relation to a journey.

PLACING A BOOKING VIA OUR APP

8. Our digital booking application and platform is made available to you by Ride Bahamas Limited at www.ride.bs and www.ridemobility.app. While we make every effort to ensure that the application is available, we do not represent, warrant or guarantee in any way its continued availability at all times or uninterrupted use by you. We reserve the right to suspend or cease the operation of our application from time to time at our sole discretion.
9. As a condition of your use of our application, you agree:
   1. not to use our application for any purpose that is unlawful under applicable law, or prohibited by these terms;
   2. not to misuse our application (including by hacking, reverse engineering or ‘scraping’); and
   3. not to defame or disparage anybody or use our application in a manner which is obscene, derogatory or offensive.
10. We reserve the right to prevent or suspend your access to our application if you do not comply with any part of these terms or any applicable law.

PAYMENTS

11. Our digital booking services technology platform is provided by us to you free of charge to download and use, save to the extent we may apply a Booking Fee incorporated into fare shown at time of booking, where any Booking Fee is payable by you to Ride Bahamas Limited as part of the fare shown to you when placing a booking with the final fare being collected at the end of the journey.
12. Any fare estimates given to you at the time of placing your booking are estimates only. Please note that the estimates may not reflect variations due to the area in which you are travelling, the time of day or night of your journey, traffic delays or other factors which may impact on the actual times or fares.
13. Actual fares for journeys (including pre-booked journeys) may vary. The fare payable by you for your journey, once you have agreed a journey by the Driver Partner being allocated and dispatched to your booking shall be calculated according to the applicable local tariff for the journey in that area at that time of day or night. This means that the same journey could cost more or less depending on the time of day you travel. Additional costs may be payable by you to Ride Bahamas Limited where your journey involves car park charges, zone charges, tolls, wait times or extras etc.
14. Additional costs may be payable by you where your journey requires a specialist type of vehicle such as a SUV, limousine, van or a vehicle that is suitable for the transportation requirements.
15. Any digital promotional offer, promo code, digital gift or loyalty discount referred or received is only valid for use against future journeys booked via our booking application service and can only be used when paid for by a pre-registered credit or debit card. In-app referral vouchers, loyalty discount or digital gifts are limited in redemption on a per user basis and subject to vary in amount for sender and recipient. Referral vouchers or digital gifts will only be valid when introducing new booking application users. Such offers are non-refundable and non-transferable and must be used within the specified time period where stated and according to any other conditions attached to the offer as specified at the time of issue, the promotional offer or digital gift is only valid for the fare portion of the journey. Any wait time, tolls, car park charges, zone charges or extras etc. are not part of the promotional offer or digital gift. We reserve the right to withdraw any promotional offers at any time.
16. Any non-digital promotional offer or gift is only valid for use by the recipient; such offers are non-refundable and non-transferable and must be used within the specified time period where stated and according to any other conditions attached to the offer as specified at the time of issue. For the avoidance of doubt, we shall be permitted to apply the benefit of any digital or non-digital promotional offer or gift toward discharging what would otherwise be your obligation to pay for the relevant journey.

PAYING BY CREDIT OR DEBIT CARD VIA OUR APP OR DIGITAL PLATFORM

17. If you download our booking application or use the web-based platform, you will have the option of pre-registering your credit or debit card for paying future fares. If you pre-register your credit or debit card, a pre-authorization transaction may be made on your card which may result in a temporary hold or card check by your card issuer as a "pending transaction". This also means that your balance will be temporarily reduced by the same amount, this is not a permanent charge and the funds will be released and available to spend after a short period, typically between 1-10 working days (though the length of the hold may vary depending on your card issuer or bank and method used). This is known as a pre-authorization hold or funds validity check and helps us to confirm that the card you are using is valid and has not been reported for fraud, lost or stolen.
18. Payments by credit or debit card via the app and platform will be collected by Ride Bahamas Limited as the merchant of record, processing digital platform and software licensing transactions on behalf of the corporate ecosystem. We only use approved third-party payment processors to manage and process payments from your credit and/or debit card account for journeys booked via the mobile application, over phone, verbally via walk-in or on our web booking portal. The processing of payments or credits in connection with the use of the mobile application or other electronic services will be subject to the Terms and Conditions and, where applicable, the Privacy Policy of our Third-Party payment processor(s) merchant acquirer and your issuing card authority in addition to this agreement. Your credit and/or debit card details are securely tokenized and not held by us and only processed by our third-party payment processor(s) under PCI-DSS Level 1 compliance.
19. When placing a booking a pre-authorization of funds is placed on your credit or debit card to cover the estimated or fixed fare including any wait time, tolls or extras etc. Should this not cover the final fare a request maybe made for you to authorize the remaining amount for an incremental over capture of funds or be requested automatically by our digital platform. Should your journey be cancelled, this pre-authorization hold will be returned to you within your card issuer or banking terms, typically within 1-10 working days, this time period however is not controlled by us.
20. We will have limited access to your personal credit and/or debit card information and cannot share that information when taking card payments via Ride Bahamas Limited (as agent of the Driver Partner) over the telephone/in person. Our staff (please note that Driver Partners are neither our employees nor workers) will only have limited access to this payment information where such details are provided over the telephone or in person and full cardholder details are obfuscated, not recorded or stored.
21. You agree to contact us or our support team to resolve any billing issues or request any eligible refunds before filing a formal dispute or chargeback with your bank.

PAYING BY SMS

22. If you cannot pay by cash and you have not pre-registered a credit or debit card on our mobile application or digital platform, you may have the option of paying for your journey via SMS link, where this service is enabled.

RECEIPTS

23. If you book your journey via the app, all journey charges will be shown on your receipt emailed to you by us. Please note that we will use the email address you provided when you signed up to the application or digital service. If you otherwise require a receipt, you can ask the Driver Partner to provide one at the end of the journey.

OVER-CHARGING AND UNDER-CHARGING

24. If you believe that you have been over-charged or under-charged for a journey you agreed with following a booking using our Booking Service, please contact us so that we can review and discuss. Where appropriate, we will, seek to arrange for a refund or take additional payment accordingly.

YOUR JOURNEY

25. Any pickup time or journey time provided to you are estimates only. Please note that we do not accept any liability for any bookings placed by you which result in the following:
    1. the late arrival of the private hire vehicle at the pickup location;
    2. the late or non-arrival arrival of the private hire vehicle at the end destination;
    3. the non-arrival of the private hire vehicle at the pickup location.
26. We recommend that you allow plenty of time to accommodate any unplanned delays so as not to impact any onward plans. We therefore strongly recommend that all bookings placed for journeys to time critical events, appointments or onward journey connections are made for the arrival of the private hire vehicle, at the pickup location, at least two hours earlier than required.
27. Before making a journey (or related booking) it is your responsibility to verify the journey route and assess whether there are any known issues which may impact the likely arrival of the vehicle to your pickup point or your journey time. Please be mindful of adverse weather conditions, traffic, roadworks, road accidents or any other unplanned or planned issues which may delay either the arrival of your vehicle to the pickup point or the length of your journey to your destination.
28. If you require any adjustments to your travel due to a protected characteristic (e.g., disability), please provide any relevant information to us prior to your journey (or related booking). By providing this information, you consent to allow us to process this personal information, please refer to our Privacy Policy for more information listed at: www.ride.bs.
29. We will use reasonable endeavors to ensure that any lost property found by Driver Partners in their vehicle will be handled in accordance with our lost property process as listed on our website www.ride.bs. We do not accept any liability for the loss or destruction of any such property.
30. Where the wearing of face coverings is mandatory in the area where either the journey commences or ends, you will need to wear a face covering throughout the journey, unless an exemption applies to you. Where an exemption does not apply, your booking may be cancelled by us, or the Driver Partner may terminate the journey if face coverings are not worn by you or fellow passengers.

CANCELLATION OF YOUR BOOKING

31. You can cancel your scheduled booking at any point without charge up until a Driver Partner has been allocated and dispatched to your booking. Once a Driver Partner has been allocated to your booking and the journey has started and you then decide to cancel the booking, we may charge you a cancellation fee (partial capture) of a portion of the pre-authorized estimated fare provided to you at the time of booking to cover any allocation and processing costs that are required to search, allocate and dispatch a Driver Partner for your booking utilizing our digital platform and or physical operations.

OUR LIABILITY TO YOU

32. We are committed to providing an efficient Booking Service, when something goes wrong with your journey (or associated booking) we need you to tell us about it. This will give us the opportunity to put things right for you and to improve our service for future users of our Booking Service and, where relevant, address any matters with the Driver Partner or their regulator.
33. In the event of a dispute with your Driver Partner, we ask that you respect their privacy by refraining from personally identifying them or their vehicle within any public or digital forum.
34. We are responsible to you for foreseeable loss and damage caused by us arising out of our performance of the Booking Service platform. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us.
35. We are not liable for any losses or damage caused to you by licensed Driver Partners, other third parties or in relation to liabilities identified in points 23, 24, 25 and 26 above.
36. If we are liable to you in connection with the Booking Services platform, its liability will be limited to an amount equal to BSD $150.00 in aggregate.
37. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; and for breach of your legal rights in relation to the Booking Services.
38. We are not liable for business losses; we only supply the services for domestic and private use. If you use our services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

SUMMARY OF YOUR KEY LEGAL RIGHTS

39. We are under a legal duty to provide the Booking Services platform with reasonable care and skill. If you are not satisfied, you can ask us to repeat or fix the service if it is not carried out with reasonable care and skill. As we do not charge (unless expressly agreed otherwise in special terms) for the Booking Services there is no immediate right to a refund.
40. If a journey is successfully completed as requested from pickup to destination without incident, there is no legal right to a refund after services have been rendered.

HOW WE MAY USE YOUR PERSONAL INFORMATION

41. We will only use your personal information as set out in our Privacy Policy shown on our website www.ride.bs.

OTHER IMPORTANT TERMS

42. We may transfer our rights and obligations under these terms to another organization. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
43. This contract is between you and us; no other person shall have any rights to enforce any of its terms. We are not party to the contract that you enter into with the Driver Partner for transportation services. The only people with rights to enforce the terms of that contract are you and the relevant Driver Partner. This is without prejudice to our statutory obligations.
44. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
45. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

APPLICABLE LAW

46. For the digital platform, software services and local transport operations, physical journeys, driver arrangements, software app usage and digital payment processing by Ride Bahamas Limited are governed by Bahamian Law and you can bring legal proceedings in respect of these Booking Services in The Judiciary of The Bahamas.

ALTERNATIVE DISPUTE RESOLUTION

47. As a licensed operator we welcome any feedback about your booking with us or your journey with the Driver Partner. If something goes wrong, we can help you address it. Please contact us by using the details below:

    Ride Bahamas Limited
    Shirlaw House
    Shirley Street
    P.O. Box N-4839
    Nassau
    New Providence
    Bahamas

    info@ride.bs

48. Thank you for choosing to use our Booking Service, we hope you have an ‘Easy Ride’.

SCHEDULE 1

GENERAL TERMS AND CONDITIONS BETWEEN DRIVER PARTNER AND PASSENGER FOR JOURNEYS

These terms and conditions are an example of the terms that could be agreed between you and a Driver Partner in relation to a journey. They are suggested for ease of contracting and shall apply save to the extent that you and us agree additional and/or alternative terms. You and the Driver Partner are free to agree additional and/or alternative terms for the journey but please note that certain minimum requirements (for example as set out in clauses 3 and 4) will apply as a matter of law and regulatory compliance regardless of any terms you agree separately.

They are suggested for ease of contracting and shall apply save to the extent that you and us agree additional and/or alternative terms. You and us are free to agree additional and/or alternative terms for the journey but please note that certain minimum requirements (for example as set out in clauses 3 and 4) will apply as a matter of law and regulatory compliance regardless of any terms you agree separately.

BACKGROUND

(A)  The Driver Partner shall provide the journey for the Passenger in accordance with the terms of these General Terms and Conditions which is a contract for services.

(B)  Services under these General Terms and Conditions may, for reasons of convenience, be paid via a third party, but the parties acknowledge and accept that any payment relating to those services shall be the ultimate responsibility of the Passenger and paid under or in consequence of the Agreement between the Driver Partner and Passenger and not under any agreement between the Passenger and third party.

It is agreed as follows;

1.  DEFINITIONS AND INTERPRETATION

In these General Terms and Conditions, unless the context otherwise requires, the following definitions shall apply;

“Booking” means the process of the Passenger requesting transportation via the digital software technology platform, resulting in the dispatch of a Driver Partner providing services to the Passenger (subject to agreement between the Driver Partner and the Passenger of the terms of the actual Journey) involving the provision of a journey;

“Driver Partner” means the independent locally licensed self-employed vehicle driver providing transportation services under this contract;

“Journey” means the service of conveying a Passenger from one location to another in a vehicle to such locations to be agreed orally or otherwise between or on behalf of the Driver Partner and the Passenger;

“Passenger” means the individual being conveyed by the Driver Partner from one location to another in a licensed vehicle; and

“Ride” means the company, which at the time is Ride Bahamas Limited registered at Shirlaw House, Shirley Street, P.O. Box N-4839, Nassau, New Providence, Bahamas

2.  COMMENCEMENT

2.1  The contract shall come into being at the moment the Driver Partner accepts the booking and is allocated to you the Passenger to provide the Journey, shown to you when the Driver Partner is allocated to the booking as agreed by you and shall terminate on completion of the Journey. Neither party shall owe the other any contractual obligations to the other relating to the Booking or Journey prior to or after that period save to the extent of payment still requiring to be made and reasonable steps to be taken by the Driver Partner to return lost property.

3.  DRIVER PARTNERS OBLIGATIONS

The Driver Partner shall:

3.1  Provide the Journey in a professional manner with due skill, care and diligence, maintain high standards of professionalism, services and courtesy; and

3.2  Comply with Local Authority Licensing Conditions and statutory obligations relating to road and passenger safety applicable to the Driver Partner issued by the Road Traffic Department.

3.3  Convey and show to the Passenger the applicable fare for the Journey as confirmed at the end of the Journey on the Driver Partner Application, which the Driver Partner accepts the booking on.

3.4  Accept the payment method notified on the Booking.

3.5  Collect any other charges payable by the Passenger to Ride as the collection agent.

4.  PASSENGER OBLIGATIONS

The Passenger shall:

4.1  Not endanger or threaten to endanger the Driver Partner or damage or threaten to damage the Driver Partners property including any vehicle;

4.2  Comply with applicable road safety laws;

4.3  Pay the fare for the Journey using the payment method they specified at the time of Booking, where relevant;

4.4  Pay such other costs as may apply where the Journey involves car park charges, tolls, wait times or extras;

4.5  Where applicable pay any charges due to Ride as part of the booking;

4.6  Make such payments in such way that has been agreed by the Passenger to Ride on behalf of the Driver Partner; and

4.7  Comply with such health and safety requirements (including the wearing of face masks where applicable) as may be notified to the Passenger.

5.  DRIVER PARTNERS STATUS

5.1  The parties acknowledge that the Driver Partner is not an employee of, or worker in relation to, the Passenger or Ride and is a licensed professional Driver Partner operating on a self-employed basis and accordingly the Driver Partner shall, subject to working towards meeting the Passenger’s objectives relating to the Journey, determine generally how the Journey shall be supplied.

6.  GENERAL

6.1  The Passenger's obligation to pay is discharged by making payment in accordance with this Agreement.

6.2  Where any Booking or Cancellation Fee is payable by the Passenger to Ride, the Passenger shall unless required otherwise pay the Driver Partner who shall receive those fees as collection agent for Ride.

6.3  These General Terms and Conditions constitute the entire agreement between the parties and supersedes all previous agreements and arrangements (if any) whether written, oral or implied between the Passenger and the Driver Partner relating to the Journey.

6.4  These General Terms and Conditions and the provision of the Journey shall be governed by and construed in all aspects in accordance with Bahamian Law as part of the physical operation of the transport services provided.